Privacy Policy

PIRANHA Global, Lda. values your privacy and understands any worries you may have about the security of your personal information and data while using our website.

As a result, this document sets out our privacy policy specifically for our commercial website, which can be accessed on the Internet at www.revolutionneedles.com, hereinafter known as the website.

Our privacy policy is designed to:

- Make sure the website user is informed about the personal data we collect, the purpose of collection and usage, and who we share it with.

- Clarify the utilization and processing of the user's shared personal data.

- Be aware of the duration data will be kept.

- Clarify and inform the user of their rights and choices, as well as how to utilize them.

- Inform about the methods we employ to safeguard your privacy.

This privacy policy is an addition to the “Terms and Conditions” and is applicable to all personal and navigation data gathered and handled while you browse our website. By utilizing or navigating our site, you are automatically agreeing to all the terms and conditions outlined in this document. PIRANHA GLOBAL, Lda. reserves the right to modify this privacy policy at any moment, with immediate effect. We recommend checking our website regularly as you will always find an up-to-date privacy policy posted. For more details, you can reach out to the company using the contact information provided.

The site is operated by PIRANHA GLOBAL, Lda., a contributor and registered at the Commercial Registry Office of Viseu under the single number 507.776.003, as the data controller within the meaning of the RGPD (General Data Protection Regulation - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016).

Headquarters/Address: Industrial Zone of Coimbrões, Lot 71, 3500-618 Viseu, Portugal.

Telephone: 232 468 548

Email: [email protected]

By visiting our website, users can provide us with personal information, such as when they create an account, place orders, sell items, fill out forms, join loyalty programs, participate in advertising programs, subscribe to services, or share opinions on our site. Data is always gathered from the website with the user providing their data for one of the purposes mentioned. Automated data processing follows both data protection laws and privacy policy guidelines.

The personal information we gather and handle is based on your decisions, the service or product you select, and your device settings. Specifically, the data collected includes: - Complete name; - Date of birth; - Email address; - Zip code; - Telephone number; - Banking information (type of debit or credit card, expiration date, and specific digits of the card number); - Tax ID number; - History of purchases; - Likes and dislikes. The legal basis for collecting and processing data is the execution of a contract. This data is essential for fulfilling your orders and providing the products you bought. If no purchases are made, data will be gathered with the data subject's permission.

- We collect and process your personal information based on your preferences for services and purchases, enabling you to create an account and make online purchases from us.

- Offer, tailor, and enhance user satisfaction with PIRANHA Global, Lda's products and services.

- Handle your online purchases and their delivery, along with any warranties that may apply.

- To authorize the payment to avoid or uncover fraud, such as deceitful payments.

- To deliver, personalize, and enhance the user experience with the services and products offered.

- To interact with the user regarding service provision or product sales.

- In order to enhance technical functionality and create new products and services, it is important to comprehend how the user interacts with and utilizes the website and its offerings.

- Correspondence (emails, messages, or other forms of notifications or newsletters) with customers for marketing, promotion, advertising, research, participating in contests, and surveys.

- Respond to queries by filling out our "contact us" form.

- Posting of opinions, images, and photographs on our website.

- Transmitting information regarding our promotions, updates and activities (Newsletters, invites and other releases).

- Improve our connection with customers/users.

- Managing clients.

- Explanation of profiles

- Create data.

- By enabling your phone's GPS service, you will receive customized services or promotions based on your current location. The data collection and processing purposes require certain information which is indicated by an asterisk on our website pages. Failure to complete the required fields will prevent us from meeting your needs and delivering the desired goods and services.

When ordering, according to the Terms and Conditions, we gather your personal information using the Customer Account Creation form on the website. We will gather your complete name, birthdate, email address, physical address (for billing and shipping, if different), phone number, and payment details. By signing up on our website, personal information is gathered through a form labeled as "Registration" which can be found on the website. We will only request your complete name, birth date, email address, and phone number. By clicking on the designated button, we will utilize the existing data to enroll you in our promotions or loyalty program. When you access pages on our website, your computer's IP address or mobile phone ID is automatically identified by our servers. Typically, our website clearly displays all the information needed for data collection and its intended use.

The information about your orders will be stored for a duration that does not go beyond the relevant legal requirements and time limits. This information will be constantly accessible in your Customer Account. Following the closure of this account, the information will be stored for evidential and statistical reasons throughout the relevant legal and retention periods. Once the deadlines are surpassed, the data will be deleted. Your banking details will be securely stored for the duration needed to process payment for your order. Shortly after, they will be eliminated unless you have provided explicit permission to retain this data for upcoming orders. If there are payment issues, the information will be retained for 3 to 7 years, varying based on the severity of the problem. The information gathered from the "contact us" form is retained while your order is being processed and then deleted. The information gathered when an account is made on our website is retained until the account is deactivated. Just a reminder that you have the option to close your account whenever you want. We will check in with you after 3 years of inactivity to see if you still want to keep your account. If no communication is received, the account will be terminated and the data will be deleted. If we need to retain your personal data for legal, tax, accounting, or other obligations, we will keep them for the duration mandated by the law. Information gathered for promotional, advertising, and other communication purposes will be stored for 5 years starting from the collection date or your most recent interaction.

PIRANHA Global, Lda is the recipient of personal data. Nevertheless, the personal information gathered via our website may be shared with partner organizations for customer support, marketing activities, and identifying fraudulent behavior. Data can be disclosed if mandated by law, regulation, or court order, or to safeguard and uphold your rights. PIRANHA Global, Lda may transfer personal data to foreign countries when subcontracting or sharing data with third parties outside the holder's country of residence. Nevertheless, this transmission is done with proper assurances, such as contractual guarantees, as stated in the relevant data protection laws.

We are dedicated to putting in place all necessary measures and safeguards to protect the confidentiality and security of personal data from unauthorized access, damage, distortion, destruction, or use by third parties. We have put in place technical and organizational safeguards to secure personal data, such as encryption policies, pseudonyms, access controls, and retention policies. Nevertheless, it is important to note that the Internet is never entirely secure, and we are unable to manage all the potential risks that come with it.

The provides a series of rights to protect personal data that must be upheld by law, including the following:

Under the GDPR, individuals have the right to be provided with a certain amount of information regarding their personal data. The company/responsible party or their representative must provide the following information: Identity and contact details. If the collection is done in a straightforward manner, it should be noted that there will be sharing of data with third parties and the implications of not providing the data, as well as whether this is a legal or contractual requirement.

Categories of personal information: What are the reasons for which the information is intended. Period of time data is kept. The right to access, correct, delete, and restrict processing exists. The presence of the right to protest against the handling. If data processing relies on the consent of the individual, they must be notified that they have the right to withdraw their consent at any moment. The presence of the entitlement to avoid automated decisions, including the creation of profiles. The privilege of data portability. The entitlement to be informed about a data breach occurrence. The ability to express grievances to CNPD. If the collection is not direct, it is important to specify which types of data will be gathered and where it will come from.

Data subjects: have the right to access information about whether their personal data is being processed, if it is shared with other entities, where it is being sent, and to access all data and information about how it is being treated.

The Right to Rectify: Individuals have the right to request correction when their data is outdated, inaccurate, or incomplete.

Right to Erasure: also known as the "right to be forgotten", is a significant new feature of the RGPD. The holder of personal data has the right to ask the companies/persons in charge of processing to compensate for their data. Therefore, individuals who hold personal data are entitled to have it removed if the data is no longer needed for its original purposes, if consent is revoked, if there is no other legal basis for processing the data, if the data is being used for automated purposes and the individual objects, or if the data has been processed unlawfully.

Right to Limitation of Treatment: The individual has the right to request a limitation on the processing of their personal data

Data Portability Right: The individual has the right to ask for their personal information in a standard format or request its transfer to another data controller/company. Nevertheless, the data subject can only request their data to be transferred to another data controller if it is technically feasible.

Right of Opposition and Automated Individual Decisions: The individual has the right to refrain from being subjected to such automated decisions and can protest, at any time, the processing of personal data relating to them, including the creation of profiles.

Right to Withdraw Your Consent: The individual has the right to revoke their consent at any moment. You have the option to unsubscribe from our communications, offers, news, and events at any time by clicking the link provided in the messages we send you. The website also offers a method to retract your consent.

Right to File a Claim: If you have any inquiries regarding data collection and processing, feel free to reach out to us using the provided contact information. You have the option to lodge a complaint with the CNPD – National Data Protection Commission by visiting their website or by mailing a complaint to the provided address.: Rua de Sгo Bento, ner 148, 1200-031 Lisboa.

Exercise of Rights: These rights can be exercised by contacting us by the following means:

Post office: Industrial Zone of Coimbrões, Lot 71, 3500-618 Viseu, Portugal.

Mail: [email protected]

Children under the age of 16, or the age limit in each country, are not intentionally targeted for the collection of personal data. If you are younger than the specified age, you are not allowed to sign up on the platform, act as a creator, or share any personal information. If parents discover that their child under the age limit has shared personal information, they should promptly get in touch with us through the “Contact Us” form to assert their rights. If we discover that we have gathered personal information from a minor below the legal age, we will make efforts to remove the data. Nonetheless, deleting the child's account will always remain an option.