Shipping & Returns

Revolution Needles ships to the following countries: Portugal, Spain, France, Germany, Belgium, Denmark, Luxembourg, Finland, Ireland, Lithuania, Netherlands, Poland, Slovakia, Slovenia, Sweden, Bulgaria, Hungary, Romania, Croatia, Czechia, United States of America, Canada, Hong Kong, India, Indonesia, Japan, Kuwait, Lebanon, Macau, Malaysia, Oman, Qatar, Saudi Arabia, Bahrain, Bangladesh, Kazakhstan, China, South Korea, Thailand, Taiwan, Tajikistan, Vietnam.

Even if your delivery country is not listed above, please register and try to place an order. If you cannot find your country, please contact us.

The orders take approximately 1-9 business days depending on the country (for the European Union). Delivery times may differ more for other countries.

Shipping costs vary depending on the destination and weight of the order. For shipments within the EU, the starting cost is €5.54 (Portugal).

The final shipping fee will be calculated at checkout.

Orders are shipped the same day or the next day, on working days.

Please note that these delivery times do not include the order processing time.

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package in real-time.

For added convenience, we offer free standard shipping on all orders over 100€ (without taxes and shipping) to Portugal (Mainland), Spain (Mainland), France, Germany, Austria, Belgium, Czechia, Hungary, Netherlands, Poland, Slovenia, Slovakia, Luxembourg, Croatia and Romania.

For countries outside the European Union, additional customs fees and import taxes may apply, depending on local regulations. These charges are the responsibility of the customer.

For any questions regarding shipping you can reach us by calling (+351) 232 567 948 or by emailing info@revolutionneedles.com.

In case you receive a damaged item or an item that does not match your order, please contact us via email at info@revolutionneedles.com or call us at (+351) 232 567 948.

The B2B Customer has a period of 30 days, starting from the delivery date of the products purchased on the Revolution Needles Portal/Online Store, to return or exchange the products.

In the case of multiple products ordered in a single purchase and delivered separately, the 30-day period for returning the order starts from the delivery date of the last product.

To proceed with the return, the B2B Customer must unequivocally declare their intention to terminate the contract and must return the complete product in its original packaging, in the same condition as it was sold.

The products must not show signs of misuse and must be in good condition, accompanied by the instruction manual and all original accessories.

If the customer exercises the return policy in question, they will be responsible for covering all return costs.

The return or exchange of products must be carried out by sending them to the Piranha Supplies address, as stated in the General Terms and Conditions of Sale of the Revolution Needles Purchase Portal, along with a copy of the invoice or the order receipt.

After receiving the entirety or part of the ordered products at our facilities, we will process the return within an average timeframe of one week. If the return is confirmed, the refund will be made through the same payment method used in the initial purchase, within 14 days.

Refunds are issued only to the account/card used in the original purchase. In the case of a simple exchange of an item and after verifying the product’s availability, the new item will be shipped to the address specified by the customer during the exchange process.

EXCLUSIONS TO THE RETURN OR EXCHANGE OF PRODUCTS

The following products are excluded from the Return Policy:

• Products made according to the specifications of the B2B Customer or that are clearly personalized.
• Products that, by their nature, cannot be reshipped or are susceptible to deterioration or have a short shelf life.
• Sealed products that are not returnable for health or hygiene reasons once opened after delivery.
• Products that, after delivery, are inseparably mixed with other products by nature.

For any questions regarding returns you can reach us by calling (+351) 232 567 948 or by emailing info@revolutionneedles.com.